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    AI Studio not loading

    avfe
    Member

    AI Studio not loading

    Hello,

    I am trying to open the AI-studio on a MacBook (running Big Sur 11.4), but the application does not load properly. It is stuck on the loading screen (see attached screenshot). What can I do so that the application loads properly?

    Thanks in advance.

    13 REPLIES 13
    Minhwan
    Community Moderator

    Re: AI Studio not loading

    Hello avfe, 

     

    I tested now in same environment like you, but it worked properly. 

    Could you delete and install again? And, if you are using firewall, you might need to unlock it. 

    Thanks, 

    avfe
    Member

    Re: AI Studio not loading

    I tried deleting and reinstalling with no success. I tried using the same download link on an old MacBook running high sierra (10.13.6) and the program loaded properly. Do you have any ideas on anything else I can try to get it working on the new device? The firewall is off. 

    Thanks. 

    Minhwan
    Community Moderator

    Re: AI Studio not loading

    Hello avfe, 

     

    Not sure, but you could allow unidentified program as below. 

    https://www.howtogeek.com/205393/gatekeeper-101-why-your-mac-only-allows-apple-approved-software-by-...

    Could you try it? 

     

    avfe
    Member

    Re: AI Studio not loading

    That did not solve the problem. I don't think it's a permissions issue, as the app opens but doesn't load. Thanks again for your help. 

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