06-21-2021 06:54 PM
06-21-2021 07:52 PM
Hello avfe,
I tested now in same environment like you, but it worked properly.
Could you delete and install again? And, if you are using firewall, you might need to unlock it.
Thanks,
06-21-2021 09:27 PM
I tried deleting and reinstalling with no success. I tried using the same download link on an old MacBook running high sierra (10.13.6) and the program loaded properly. Do you have any ideas on anything else I can try to get it working on the new device? The firewall is off.
Thanks.
06-22-2021 03:04 AM
Hello avfe,
Not sure, but you could allow unidentified program as below.
Could you try it?
06-22-2021 03:52 AM
That did not solve the problem. I don't think it's a permissions issue, as the app opens but doesn't load. Thanks again for your help.