BME690 Unsupported Sensor, Shuttle Board ID: 0x0 ( from Development Desktop)

Hi, I am using BME690 DevKit:

  • Application Board 3.1

  • Shuttle Board 3.0

  • Development Desktop V4.0.20

  • COINES SDK v2.11.0

So only 1 sensor present, not 8 sensors. I've loaded the Devkit 3.1.0 firmware onto the board, solid red led and flashing led (every 2 seconds) on the board.

I open Development Desktop with board connected over USB, and I always get the message:

"Unsupported Sensor"

"Couldn't connect to board as the sensor you are trying to connect is not supported."

"Shuttle Board ID: 0x0"

Please help.

Thank you.

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