BME AI-Studio MacOS Download not working

[Green]

I am attempting to download the BME AI-Studio MacOS software. I have gone to the link on this page: https://www.bosch-sensortec.com/software-tools/software/bme688-software/ and filled out the form including my email address. However, I have not received an email with the download link.  I have done this twice now to verify that my email was entered correctly, but still no email with a download link. Could someone verify that this is still the way to get the BME AI-Studio software or point me in the right direction to get the download link? Thank you.

[marsfan · Accepted solution]

I've had issues downloading files from the website as well. I've managed to trace the issues down to a combination of two things.

1. Don't use any special syntax for emails. For example, if you use + notation, it does not seem to work.
2. Disable any sort of ad-blockers. I found that when I disable the ad-blockers on my web browser, an extra dialog I had to confirm was shown. With the ad-blocker enabled, I never saw this dialog, could not confirm it, and thus did not get the email.

[BSTRobin]

Hi Green,

We did not find any situation where we could not receive the download link. Can you try again with another email?

Hi marsfan,

Yes, don't make special settings for your email.

[Green]

Discovered my school network was blocking the confirmation so I did not get the email. Tried on a different network and it worked perfectly. Thanks.